Southwest Airlines Supervisor Jobs – Southwest Airlines Careers Supervisor

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Company Promise

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Employee Promise

I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant’s Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.

Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customers as needed
• Assists in training and mentoring Operations Agents, Customer Service Agents and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
• Manages and evaluates the work performance of Operations Agents, Customer Service Agents and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station’s on-time performance
• Partners with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Operations Agents, Customer Service Agents and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
• Checks on supplies and equipment to determine that station needs are met
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
• Ability to assume a high level of responsibility
• Ability to work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
• Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems and in writing
• Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations. Must be able to read and write English
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
• Ability to sufficiently use and navigate current computer software, including Microsoft Office products
• Ability to work in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Ability to demonstrate high awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to maintain alertness to moving vehicles and aircraft
• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
• Ability to demonstrate strong organizational skills and attention to detail
• Ability to solve complex operational problems
• Ability to manage highly sensitive and confidential information
• Knowledge of Customer Service Agent, Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

Education

• No education requirement

Experience

• Preferred: 2 years of airline related work experience in customer service functions

Licensing/Certification

• Must be able to obtain a SIDA badge and meet all local airport requirements
• Preferred: A valid driver’s license issued in the United States
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs’ Seal and meet all requirements to work international flights

Physical Abilities

• Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Ability to climb, bend, kneel and stand on a frequent basis and for extended periods
• Ability to work in cramped or high places
• Ability to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training

***Must be fully vaccinated against COVID-19 by state date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19***

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won’t be available after you apply.

Key Success Factors

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

***Southwest Airlines will consider your interest for the AUS Supervisor Customer Service if you are currently a resident of the state of Texas***

JOB SUMMARY

• Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.
• Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

RESPONSIBILITIES

• Provides special care, attention, and assistance to internal and external SWA Customers as needed
• Assists in training and mentoring Operations Agents, Customer Service Agents and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
• Manages and evaluates the work performance of Operations Agents, Customer Service Agents and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station’s on-time performance
• Partners with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Operations Agents, Customer Service Agents and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
• Checks on supplies and equipment to determine that station needs are met
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee’s Leaders

Southwest Airlines is an Equal Opportunity Employer

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
• Ability to assume a high level of responsibility
• Ability to work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
• Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems and in writing
• Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations. Must be able to read and write English
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
• Ability to sufficiently use and navigate current computer software, including Microsoft Office products
• Ability to work in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Ability to demonstrate high awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to maintain alertness to moving vehicles and aircraft
• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
• Ability to demonstrate strong organizational skills and attention to detail
• Ability to solve complex operational problems
• Ability to manage highly sensitive and confidential information
• Knowledge of Customer Service Agent, Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

EDUCATION

• No education requirement

EXPERIENCE

• Preferred: 2 years of airline related work experience in customer service functions

LICENSING/CERTIFICATION

• Must be able to obtain a SIDA badge and meet all local airport requirements
• Preferred: A valid driver’s license issued in the United States
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs’ Seal and meet all requirements to work international flights

PHYSICAL ABILITIES

• Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Ability to climb, bend, kneel and stand on a frequent basis and for extended periods
• Ability to work in cramped or high places
• Ability to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms

OTHER QUALIFICATIONS

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
• Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

Effective March 1, 2022, Southwest Airlines is voluntarily increasing the starting wage rate for Ground Operations and Cargo Supervisors to at least $32 per hour. If hired prior to March 1, 2022, your starting wage rate begins at least $22.26 per hour until the new rate goes into effect on March 1, 2022.
*401(k) match contributions are subject to the plan’s vesting schedule.
**ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company.

The starting wage rate increase above the contractual minimum wage is reviewed periodically and can be changed or discontinued at any time at the Company’s discretion.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won’t be available after you apply.

Key Success Factors

JOB SUMMARY

• Provides Legendary Customer Service by managing Customer Service Agents, Operations Agents and Skycaps and overseeing their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.
• Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

RESPONSIBILITIES

• Provides special care, attention, and assistance to internal and external SWA Customers as needed
• Assists in training and mentoring Operations Agents, Customer Service Agents and Skycaps to ensure awareness of appropriate regulations, procedures, and Company policies
• Manages and evaluates the work performance of Operations Agents, Customer Service Agents and Skycaps to ensure that their work performance, attendance, and appearance meet Company requirements
• Sets clear expectations on daily assignments and procedures or process changes to Employees
• Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
• Actively coordinates with all departments to maintain the station’s on-time performance
• Partners with fellow Supervisors and Leadership to achieve Station objectives
• Ensures all Operations Agents, Customer Service Agents and Skycaps are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
• Proactively reallocates Employees as needed and assigns rest and meal breaks as required
• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
• Checks on supplies and equipment to determine that station needs are met
• May perform SIDA signatory responsibilities as assigned
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee’s Leaders

Southwest Airlines is an Equal Opportunity Employer

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to successfully complete Customer Service and Operations Agent training and perform all essential job functions of Customer Service and Operations Agents.
• Ability to assume a high level of responsibility
• Ability to work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions
• Ability to effectively communicate information and instructions verbally, via radio equipment, via telephone, face to face, via public address systems and in writing
• Ability to read documents, follow instructions, learn, understand, and teach Operations & Customer Service procedures, rules, and regulations. Must be able to read and write English
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
• Ability to sufficiently use and navigate current computer software, including Microsoft Office products
• Ability to work in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
• Ability to demonstrate high awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to maintain alertness to moving vehicles and aircraft
• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
• Ability to demonstrate strong organizational skills and attention to detail
• Ability to solve complex operational problems
• Ability to manage highly sensitive and confidential information
• Knowledge of Customer Service Agent, Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

EDUCATION

• No education requirement

EXPERIENCE

• Preferred: 2 years of airline related work experience in customer service functions

LICENSING/CERTIFICATION 

• Must be able to obtain a SIDA badge and meet all local airport requirements
• Preferred: A valid driver’s license issued in the United States
• Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
• May be required by Station Leadership to obtain a Customs’ Seal and meet all requirements to work international flights

PHYSICAL ABILITIES

• Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Ability to climb, bend, kneel and stand on a frequent basis and for extended periods
• Ability to work in cramped or high places
• Ability to carry heavy items up and down jetway stairs
• Must maintain the ability to wear prescribed uniforms

OTHER QUALIFICATIONS

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be at least 18 years of age
• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
• Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19  

 *401(k) match contributions are subject to the plan’s vesting schedule.
**ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company.

The starting wage rate increase above the contractual minimum wage is reviewed periodically and can be changed or discontinued at any time at the Company’s discretion.

Key Success Factors

Key Success Factors

Key Success Factors

Key Success Factors