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Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Jobs Careers 2023 | Find Latest Delta Airlines Jobs in United States
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Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Jobs 2023 openings Information
|Name of the Hiring Airlines||Delta Airlines|
|Name of the Position||Channel Experience Strategy Analyst, Analysis and Reporting|
|Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting salary in Atlanta||$60,000 per year|
|Number of Vacancies||Not Mention|
|Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Job Location||Atlanta|
Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Hiring Requirement 2023
Airline stewards get preparing from their boss and should be confirmed by the Delta Airlines. Airline stewards need a Bachelor’s degree, Master’s Degree confirmation or the identical and work involvement with client care.
Candidates must be at any rate 21 years of age, be qualified to work in the United States, have a legitimate visa, and pass a historical verification and medication test. They should have vision that is correctable to in any event 20/40 and frequently need to adjust to stature necessities set by the aircraft. Airline stewards likewise may need to pass a clinical assessment.
Airline stewards should introduce an expert appearance and not have obvious tattoos, body piercings, or a strange hairdo or cosmetics. Delta Airlines Jobs
Education Qualification for Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Careers 2023
Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
It’s an exciting time to be part of Delta’s Reservations (RES) team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing to life new corporate initiatives in our engagement centers including new retailing capabilities like change simplification, new channel platforms like a cloud-based phone system from Amazon and AI-enabled Apple Business Chat, a new state-of-the-art workforce management system as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management and more.
This exciting role is pivotal in using data to inform strategies for the voice customer contact channel for the RES division. In Channel Experience Strategy we define and design the customer experience in all RES channels: voice (phone), messaging, social, email and notifications. Our Voice channel is launching cutting edge technology that will use the combination of data and design to create rich experiences. Our team is responsible for driving the strategy of the best, friction less experience for our customers and specialists, and we do that through things like data integrations with SVOC to predict a customer’s needs and trigger the right channel experience, and by looking at intent and channel data to better inform future innovations or optimized channel architecture.
The Analyst on this team will be deeply involved in reviewing voice channel data to answer strategic questions and guide the full team on opportunities and to help build business cases. This role is intended to use strategic curiosity and strong analytical skills to uncover new learnings and drive our business forward. An ideal candidate has a strong analytical background, is passionate about user experience, and interested in technology.
Summary of responsibilities (not comprehensive of all tasks):
- Develop customer experience insights through analysis beyond operational performance that can fuel business strategies and drive change
- Build relationships with cross divisional partners to gain operational insights to supplement data and modeling
- Create new analyses using modeling and statistical approaches to understand drivers in a complex system
- Develops and executes on effective goals and tactical plans supporting strategic initiatives
- Coordinate project management tasks such as executive summaries, action items, and agendas
- Query, analyze and forecast data related to operational performance and customer experience
- Maintains and establishes effective relationships and feedback loops between our customers, specialists and cross divisional Delta teams
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Embraces diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- High School diploma, GED or High School Equivalency
- Experience in analysis, information science, data visualization, or other relevant quantitative field
- Successful candidates will experience with SAS, SQL, or other database interface tools, BI Tools such as Tableau or Power BI, Microsoft Excel and PowerPoint
- Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story
- Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations
- Must be performing satisfactorily in present position
- Models Delta’s Rules of the Road and core values
- Practices safety-conscious behaviors in all operational processes and procedures
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Bachelor’s Degree or 5 plus years of relevant experience
Key Success Factors
- Safety is your priority: You will have a safety-first attitude, always.
- Customer-obsessed: You will strive to deliver experiences that are exceptional in every way, creating a relaxing and enjoyable bookend to every trip.
- A gracious American host: You will represent the best of United States and exemplify the qualities that make our country great: hospitality, warmth, care, empathy, and the kind of
- Always wins as a team: To deliver an elevated experience, you will value the power of working as a team through strong communication, mutual respect and natural leadership.
- Naturally adaptable: Air travel is ever-changing. This requires you to be flexible, adaptable, available and solution oriented at all times, while acting with the utmost care and kindness.
How to Apply For Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Jobs 2023
- Applicants should visit the Delta Airlines Careers Sites.
- Then Click on the Delta Airlines Careers Link.
- Select the Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting Jobs Profile.
- Fill the Delta Airlines Channel Experience Strategy Analyst, Analysis and Reporting form.
- Click on the submit button and wait for few seconds.
- Now take a printout for future use.