The Team

Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you’re new to the industry or a seasoned pro, you’ll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You’ll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you’ll have to create a long and satisfying career with us.

Role Summary

The Sr. SOC Aircraft Controller is a subject matter expert responsible for ensuring schedule integrity by assigning aircraft to all flights while complying with Maintenance & Engineering (M&E) requirements for planned and unplanned aircraft maintenance at Horizon. As an individual contributor, this role exercises considerable judgement to make decisions in aircraft assignments and routing and provide recommendations to address M&E, Flight Operations, Stations and other business requests in both routine and non-routine operations.

Key Duties

  • Takes initiative to develop solutions and make operational decisions pertaining to aircraft rotation and tail number assignments according to aircraft capability, flight crew qualification, and route limitation.
  • Makes recommendations pertaining to flight cancellations, flight delays, added flights, or modifying the routing of flights.
  • Exercises judgement to make decisions to align aircraft according to operational specifications established by Maintenance, Dispatch, Flight Operations and Marketing during normal and abnormal operations
  • Applies deep knowledge to provide SOC decision support through data collection using multiple computer systems, programs and formats.
  • Performs irregular operations entries in various systems and formats and ensure the entries are made accurately and in accordance with company policy and procedure.
  • Facilitates and communicates operational decisions according to the position requirements.
  • Loads, audits, and optimizes the daily flight schedule in the Horizon Air computer systems.
  • Interfaces with internal and external operations positions, which include: SOC Flight Control Manager, Dispatcher, Manager Customer Operations, Maintenance Control and SOC Crew Controller.
  • Reviews and recommends procedural changes as needed.

Job-Specific Experience, Education & Skills

Required

  • 4 years of aircraft operations experience which may include: SOC, Station/Ground Ops, Pilot, Planning, or a combination of these.
  • Bachelor’s degree or an additional two years of applicable training or general work experience, in lieu of this degree.
  • Superior decision-making, cross-departmental coordination and efficient utilization of operational resources.
  • Excellent computer skills and ability to manage job related programs.
  • Exceptional analytical and problem-solving skills in fast-paced environment.
  • Strong leadership and interpersonal skills and customer service orientation.
  • Strong written and verbal communications skills.
  • Self-starter able to deal with high-pressure situations.
  • Maintain peak performance in a fast-paced and stressful work environment.
  • Ability to work a variety of schedules, including weekends and holidays.
  • Demonstrated ability to effectively multi-task.
  • Regular and predictable attendance is an absolute.
  • High School Diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Preferred

  • FAA Dispatcher License.
  • 1 year of experience in an SOC position.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Competitive total rewards package
  • Medical, dental and vision benefits
  • 401k match program
  • Monthly incentive pay plan
  • Annual incentive pay plan
  • Generous paid time off
  • Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 8/2/2022
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2022-8760
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. If you’d like to view a copy of our affirmative action plans, please fill out an AAP Inspection Request Form.

People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.